If a job went wrong, open a dispute from the booking while the money is still in escrow.
Refunds
Refunds go back to the original payment method, or to your wallet when the booking was paid with wallet credit.
Disputes
If the job was not done as agreed, open a dispute from the booking page. The marketplace team reviews the conversation, photos and tracking, then settles the escrow.
Still stuck? Open a support ticket and quote your booking.
Last updated Oct 21, 2026